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Privacy Policy

Data protection at CASAMUNDO
Our customers are the most important people at CASAMUNDO, which is why compliance with all data protection regulations is of the utmost importance to us. We would like to use this opportunity to inform you of how we handle personal information.
This privacy policy applies to all products and services offered by CASAMUNDO GmbH on our website at www.casamundo.com. The responsible party is

Drehbahn 7
20354 Hamburg.

CASAMUNDO handles all personal information in compliance with legal regulations.

Handling personal and anonymous information
Pursuant to data protection law, personal data is any information concerning the personal or material circumstances of an identified or identifiable person. This is primarily the person's name, address and telephone number. However, nonpersonal information may also constitute personal data when combined with certain other information.
In contrast, the personal or material circumstances of anonymous (depersonalised) data can no longer be attributed to an identified or identifiable individual.
When our website is visited without going through the booking process, we do not capture any personal data. It is only when you go through the booking process or request a reservation or booking options that our booking mask records your name, your address, your telephone number and email address and, if you wish, the required information for your preferred method of payment in our customer file. If this is contrary to your wishes, we will, upon your request, delete all information after the booking process is complete.
Any data we collect is used internally and not shared with third parties. Without your consent, your personal data is only used for the fulfilment of your contract, for example, for booking and billing purposes.

Use of "cookies"
Cookies are small computer files downloaded from the browser onto the hard drive of your computer. You can delete them at any time or set your browser to block them entirely. Most browsers are automatically set to accept cookies.

From time to time, CASAMUNDO uses cookies in its booking system and as part of the website usage analyses conducted using Google Analytics. This is only done to ensure system stability and for web analysis, and is never done in preparation for the processing of personal data.
You can also use our website without cookies, though certain functions will be restricted. We therefore recommend that you do NOT disable the use of cookies on your browser. If you nonetheless do not wish to have cookies on your computer, you will have to change your browser settings accordingly.

Use of "Google Analytics" and "Google Remarketing"
CASAMUNDO websites use the Google services Analytics and Remarketing. These services are provided by Google Inc. (“Google”). Use of these services involves the use of “cookies”. The cookie-generated information relating to the use of this website is transmitted to a Google server in the U.S.A. and stored there. Google removes the last three characters of an IP address, making it impossible to assign the respective address to a natural person. Furthermore, Google observes the data protection regulations of the “U.S. Safe Harbor” Agreement and is registered with the U.S. Department of Commerce’s “Safe Harbor” programme. Google uses this information, by order of CASAMUNDO, to evaluate the use of the website, to create reports on website activity for CASAMUNDO and to provide further services related to website and internet use. Google only forwards this information to third parties if this is stipulated by law or if such third parties process the information on behalf of Google. Third-party providers, incl. Google, use the cookies stored in order to publish advertisements on the basis of a user’s previous visits to this website. Google will under no circumstances connect your IP address with other data. The recording and storing of data can be objected to at any time with future effect. You can deactivate the use of cookies by Google by invoking the website for deactivating Google advertising (http://www.google.com/policies/privacy/ads/). We advise you, however, that such deactivation may prevent unrestricted use of all the functions on the CASAMUNDO website. Through using this website you declare that you agree to the processing of recorded data as described in the foregoing and for the purposes specified in the foregoing.
 Furthermore we use Google Analytics in order to obtain data from AdWords and the Double-Click-Cookie for statistic analysis. If you do not wish for for us to do so, you are able to deactivate this feature in Ads Preference Manager(http://www.google.com/settings/ads/onweb/?hl=en).

Use of Adobe Analytics (Omniture)
CASAMUNDO websites use Adobe Analytics, a web analytics service provided by Adobe Systems Software Ireland Limited (“Adobe”). Adobe Analytics uses “cookies”, which are text files placed on your computer, in order to help the website to analyze overall traffic patterns through our website. By transmitting the information generated by the cookie about the use of the website to Adobe, setting ensures that IP address is anonymized before geo-localization und will be replaced by a generic IP address before storage. On behalf of CASAMUNDO, Adobe will use this information for the evaluation of your use of the website, compiling reports on website activity for website operators, and in order to provide other services relating to website activity and use of the Internet to the website provider. Adobe will not associate your IP address with any other data held by Adobe. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do, you may not be able to use the full functionality of the website. Furthermore, you can prevent Adobe’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under http://www.adobe.com/privacy/opt-out.html.

This website uses retargeting technology from Criteo. Criteo specialises in creating personalised adverts. We work together with online partners to create ads for users of this website as well as displaying personalised ads. In Retargeting the placement of advertising materials occurs on the basis of a cookie–based analysis of previous user behaviour. Users who do not want to participate can disable the Criteo Cookie in their internet browser at any time or disagree to the data collection and storage here: http://www.criteo.com/privacy/ . Previously saved cookies on your computer can be deleted from your used browser, or through the deletion of temporary websites.

Facebook social plug-ins
Our website uses the "Like" button (plugin) from facebook.com owned by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") and the Google Plus "+1" button owned by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). When you call up a page on our website which contains one of these buttons, a direct link is created between your browser and the servers of Facebook and/or Google. The content of the plugin is transferred by Facebook and / or Google directly to your browser and linked to the website. This means that we have no influence over the extent of the data which Facebook and/or Google obtain with the help of this plugin.

Through this plugin link, Facebook and/or Google receive the information that you have called up the corresponding pages on our website. If you are logged into these services, the operator can match the visit to your user account. When you interact with the plugins, for instance by clicking on the respective button or leaving a comment, the corresponding information is transmitted directly from your browser to Facebook and/or Google and stored there. If you are not a member of Facebook and/or Google, there is still a possibility that the respective operator will identify and store your IP address.

For information on the purpose and extent of data collection, the further processing and use of data by Facebook and/or Google, as well as on your rights in this regard and turn-off options for the protection of your personal privacy, please refer to the operators' data protection information:


If you are a member of Facebook and/or Google and you do not want the operator to collect information about you via our website and link it to your membership data stored with that service, you must first log out of Facebook and/or Google before visiting our website.

Using our Apps
When downloading and using our Casamundo apps to a mobile device, certain information about the device in use may be transmitted, including the unique identification number. Our apps and mobile websites gather and process personal data in a very similar manner to our regular website. Most mobile end devices allow you to deactivate local services. If you have any further questions concerning the deactivation of local services, we advise you to contact your mobile provider or device manufacturer.

We use cross device tracking methods in order to optimize our services and marketing efforts. This may occur with or without the use of cookies. For further questions about cookies and similar technical resources, please read our regulations concerning cookies. By using cross device tracking we are able to keep an eye on user behavior across different devices. It allows us to merge data of a specific browser or mobile device with a different computer or other device, given that both computers or
devices are connected.

In order to optimize the contents of our newsletters we track bookings that are made via different computers and devices. If you disagree with you data being used for the creation of newsletters, feel free to unsubscribe to our newsletter.

Sharing information with third parties
If you make a reservation, your personal data will be shared with the corresponding travel services provider in order to allow your travel contract to be processed. The SSL encryption technology we use for this purpose meets the highest standard of security on the internet. Your personal data is therefore optimally protected against access by unauthorised parties during transmission.

Customer information and revocation
If you would like to know which of your personal data we have stored, please send us an email at datenschutznull@nullcasamundo.de . You may also use this address at any time to delete or correct the data that we have stored.
If, while using our online services, you consent to our processing your information for purposes other than your booking, then you can withdraw this consent at any time by sending an email to the address above. You can also write to this address to find out the extent to which you have given us consent to process your personal information.
Insofar as we inform you in this privacy policy that we use pseudonymous data and/or create pseudonymous usage profiles for marketing and market research purposes and that we use cookies, you may object by sending an email to this address at any time.

Data protection officer
Do you have any questions about data protection? Feel free to contact our data protection officer, Mr Alexander Engel, at any time by sending him an email at datenschutznull@nullcasamundo.de.

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